How to collect and use student and parent feedback effectively

Halfway through the term is the perfect time to check in with your community — not just parents, but students too. Their opinions can reveal what’s working, what could improve, and how you can make learning experiences even better.

When you regularly collect feedback from both groups, you don’t just improve your operations — you show that you care. Let’s explore how to gather and use feedback to strengthen your learning centre.

Why feedback matters for learning centres

When parents and students feel heard, loyalty and satisfaction grow. Feedback helps you:

• Identify small issues before they become big problems.
• Improve teaching quality and communication.
• Understand what students enjoy most about their classes.
• Build trust by showing that you value everyone’s voice.

The result? Better experiences, stronger relationships, and higher re-enrolment rates.

Collecting useful feedback

The best feedback is simple and specific. You don’t need lengthy surveys — just a few focused questions can offer powerful insight.

Here are a few effective methods:

• Short surveys: Keep them under 5 questions and easy to answer on mobile.
• Quick polls: Run a one-question check-in on your app or via Teach ’n Go.
• Personal chats: Encourage teachers to ask how things are going mid-term.

Great questions to ask parents

• How satisfied are you with communication from our centre?
• Do you feel informed about your child’s progress?
• What do you value most about our classes?
• Is there anything we could improve next term?

Great questions to ask students

• What’s your favourite part of your lessons so far?
• Is there anything you find confusing or challenging?
• Do you feel you’re improving?
• What would make classes even more fun or useful?

Make feedback easy to give

To get high response rates, remove every barrier:

• Offer multiple ways to respond — email, app, or quick link.
• Keep it short and visually simple.
• Allow anonymity if you want more honest input.
• Send reminders at convenient times (not weekends or late nights).

With Teach ’n Go, you can automate surveys and reminders to parents and students — making feedback collection simple and consistent.

Analyse and act on feedback

Collecting feedback is only step one. What you do next makes all the difference.

1. Group comments into themes: teaching quality, communication, facilities, etc.
2. Identify patterns: if several parents mention unclear schedules, that’s your priority.
3. Plan specific actions: such as “improve weekly updates” or “offer more practice sessions.”

Once you act, communicate the change — transparency builds credibility.

Communicate results transparently

When families see their feedback leads to real improvements, trust skyrockets.

You said: Some parents wanted more updates between lessons.
We did: We’re now sending weekly progress summaries via Teach ’n Go!

You said: Students wanted more creative challenges.
We did: We’re adding themed workshops next term.

It’s a small gesture with big impact.

Parent and student feedback form template

Question	Response Type
How satisfied are you with your experience so far?	⭐ 1–5 scale
What do you enjoy most about your classes?	Short text
How can we improve our communication or teaching?	Short text
Would you recommend our centre to a friend?	Yes / No
Any other comments?	Open text

💡 Tip: Create this form directly in Teach ’n Go or link it in your next email or announcement.

Final thoughts

Feedback isn’t criticism — it’s collaboration. By collecting insights from both students and parents, your learning centre can continuously evolve, improve satisfaction, and strengthen community trust.

And when you use Teach ’n Go, gathering and acting on feedback becomes effortless — from sending automated surveys to tracking responses in one place.

Start listening, improving, and growing today with Teach ’n Go.