Dedicated technical support for schools

Q: How do we contact Teach 'n Go support?

You can message the team via Intercom chat, browse the Help Centre, request onboarding help, book a private demo, or email info@teachngo.com.

AI chat assistant (instant answers)

Get quick answers about Teach ’n Go, workflows, and troubleshooting — and ask to speak with our team anytime.

Help Centre for self-serve answers

Find guides, best practices and common workflows — and we keep adding to it.

Onboarding & guidance

Get your team confident quickly with onboarding support and workflow advice.

Support that keeps your school moving

Whether you’re onboarding, migrating data, or just need a quick answer, Teach ’n Go provides clear ways to get help — so you spend less time troubleshooting and more time running your school.

AI chat assistant (instant answers)
Chat with our team via Intercom
Browse Help Centre articles and guides
Book a demo or contact us by email when needed

Problem

When support is slow, schools lose time and confidence

We had questions during setup and needed responsive support.

Sami Azar
Coordinator, ALEF Program

Slow resolution – teams wait too long for answers and workarounds pile up.
Unclear guidance – staff aren’t sure what to do when workflows change.
Poor onboarding – new systems feel daunting without structured setup help.
Scattered resources – documentation is hard to find or out of date.
More admin workload – leadership ends up solving problems instead of focusing on outcomes.

Solution

How Teach 'n Go delivers reliable support for your team

Fast help, clear resources, and onboarding support — so you can adopt the platform confidently.

AI assistant chat support for quick answers.

AI assistant for instant answers

Start with our AI assistant for fast help—then ask to speak with our team anytime.

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Chat support that’s easy to reach

Message us via Intercom on the website or in-app to get help quickly—without long email threads.

Help Centre resources

Find guides, best practices, and common workflows—and we keep adding to it.

Onboarding support for setting up a new school account.

Full onboarding support

Get structured setup help so your team can learn the platform and launch smoothly.

Schedule a private demo

Book a call to see workflows live and ask questions tailored to your school.

Accessible via email

Support designed for real schools

Multiple ways to get help, so teachers and admins can stay productive.

Intercom chat access

Reach support quickly from the website or app when issues come up.

Help Centre guidance

Self-serve answers for common workflows and feature questions.

Onboarding support

Get help configuring your setup so your school starts confidently.

Private demos

See workflows in action and ask questions specific to your operations.

Email + contact form

Use email for longer requests and share details when needed.

Faster issue resolution

Reduce time spent troubleshooting so your team stays focused.

Clear escalation paths

Know where to go for quick answers vs deeper onboarding needs.

Consistent guidance

Help your team adopt best-practice workflows instead of guessing.

School team speaking with a support specialist during an onboarding call. — Fantastic customer service and flexibility. The Teach ’n Go team has always been responsive, flexible and accommodating.

Diana Izu
Program manager, Specialist Language Courses

How it works

Choose the support option that fits your situation — from quick answers to guided onboarding.

1) Get quick help in an AI chat
Send a message via Intercom for fast answers and guidance.
2) Browse the Help Centre
Find articles, tips, and common workflows whenever you need them.
3) Get onboarding support
If you’re setting up or migrating, we’ll help your team get started smoothly.
4) Book a demo or email us
For deeper questions, book a private demo or email [email protected].

School technical support FAQs

Find quick answers to common questions about Teach 'n Go support.

What is technical support in education?

Technical support in education refers to services and resources that help staff use education software effectively, troubleshoot issues, and keep operations running smoothly. This can include live chat support, onboarding help, and a help centre with guides.

What are technical support examples?

Examples include live chat assistance, help centre documentation, onboarding and training, troubleshooting during setup, and answering questions via email or contact forms.

How do we contact Teach 'n Go support?

You can message the team via Intercom chat (bottom-right of the site/app), browse the Help Centre, request onboarding help, book a private demo, or email [email protected].

Do you provide onboarding support?

Yes. We provide onboarding support to help your team learn the platform, set up key workflows, and launch with confidence.

Can we book a private demo?

Yes. You can book a private demo to see the platform in action and ask workflow-specific questions.

Where can I find feature guides and best practices?

Our Help Centre includes posts about features, common questions, and guidance. We keep expanding it with new content.

Can I contact you via email?

Yes — email [email protected] or use our contact form at teachngo.com/pages/contact-teachngo.

Get Started

Want to see how Teach ’n Go improves your school?

Start a free trial

Upgrade your school now with a free trial

In minutes, build your first class and share it with your teachers. No credit card required.

Build schedules quickly with a simple, intuitive setup
Keep teachers, rooms, and classes organised in one place
See updates instantly as changes are made

Start free trial

Book a free demo

Prefer a walkthrough? Book a live demo

In 30 minutes, we’ll show you how Teach 'n Go can transform your school or training centre.

See the full workflow from setup to day-to-day use
Learn how schools reduce admin work and avoid confusion
Ask questions and get answers tailored to your needs

Book a demo

Explore other Teach ’n Go features

Connect scheduling with attendance, student records, payments and messaging — so your school runs smoothly in one system.